Our order system helps you manage all of your incoming store orders. The store orders could be used for a variety of physical or digital items including custom videos, or custom physical items.

Order page

All of your orders are displayed on your Order page. Orders are listed in a sortable and filterable table where you can see the date of the request, price, transaction ID, webhook, and the item name.

Order statuses

There are 7 possible statuses for an order. During each of these statuses, you and the member will receive automatic notifications.

Received
Order has been submitted by the customer. Customer receives a temporary 1 USD charge to verify the credit card.
Accepted
You have accepted the order. Customer's credit card will be charged.
Declined
You have declined the order.
Canceled
The member has canceled the order.
Pending payment
You have accepted the order, but payment was declined. They will receive a notification letting them know, and will be given 7 days to resolve. If not resolved after 7 days, the order will be expired.
Expired
Payment issue was not resolved within 7 days.
Completed
Order has been sent to the customer.

Order process

Once the member submits a request, we will authorize a 1 USD charge on their card to verify its validity. This amount will be promptly refunded. Following this, you can proceed to either approve or decline the request.

Upon approval, the full amount will be charged to the member's card, and an email confirming the approval will be sent. In the event of a decline, an email notifying the member of the decision will be dispatched.

Should the member's card have insufficient funds or the card is expired, they will be given the opportunity to retry in 7 days. They will receive an email containing all necessary details once more.