We pride ourselves on our fanatical support. We aim to offer friendly, helpful and timely support that reflects our commitment to our client experience goals.
We promise to:
Maintain an average human response time of less than 3 hours
On average, we maintain a sub-3 hour median response time. You'll never be waiting very long for a reply.
Be friendly, helpful and respectful
We consider our creators to be partners, not merely users of our platform. Unlike traditional support approaches that depend on forms and standardized replies, we make reaching us easy, via our always open live chat where you can reach a human who will help you to resolve your questions.
Be easy to reach
You can easily reach us in the live chat, via email, or even via text message from US phone numbers.
🤖 Bot Automation
Yes, we use bots! But our bots are pretty smart, and always getting smarter. And they actually resolve over 65% of all incoming conversations instantly. The chart below shows the split between self-serve and human support on an average day.
🙋 Human Support
For those questions that need a human touch, we usually get to, on average, in under one hour. Here are our current response times:
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