What is a chargeback?
A chargeback is a reversal of a charge by the card issuer's bank. This usually happens if the cardholder contacts the bank and disputes the charge (usually by claiming fraud).
Do you allow chargebacks?
We do not "allow" chargebacks although we (and any other merchant) have no control over their occurrence.
How common are chargebacks?
Chargeback rates across the entire MMS network are less than .05%. These rates may differ from site to site, however, depending on your fan base and type of content.
Some of our clients have gone years without chargebacks and others receive a chargeback in their first month.
What happens in the event of a chargeback?
The member's account and IP address will be blocked across the entire MMS network, and they will no longer have access to your site. You can see the IP block here, and the account block here. Read more about blocking.
Can you stop, reverse or prevent a chargeback from occurring?
Unfortunately, we cannot stop a chargeback or prevent it from happening (at least at this point in time). We are at the mercy of the card holder’s bank. We do, however, provide some protection for you.
How far back can a member chargeback?
It depends on the card issuer. Most card issuers set a maximum of 30-60 days. We have, however, seen chargebacks as far back as one year.
How much do chargebacks cost me? What protection do you offer?
We offer a TOTAL of $250 per month in chargeback protection for chargeback fines and some types of content.
Chargebacks through CCBill will reduce your Chargeback Protection balance by $0.
Chargebacks through Segpay will reduce your Chargeback Protection, balance by $25 per occurrence.
What content is covered by the Chargeback Protection?
Chargeback fines are automatically covered (we pay those fines for you), but only earnings on covered content is included in the protection. Reimbursements are handled on a case-by-case basis (evidence will be required of delivery of service).
Anything purchased from the wallet
Custom videos or custom photo
Content not covered
Earnings from subscription fees
Sales of physical items (e.g. sex toys)
Do you have plans to increase this chargeback protection in the future?
We DO have plans to increase our chargeback protection in the future.