There are instances when a member receives a refund from the payment processor if the payment is deemed high risk, or sometimes if the member declared to the payment processor that the payment was fraudulent.

We may also issue a refund if the member experienced technical difficulty and was not able to access the service they paid for, or if a member was wrongfully rebilled. Our senior support staff will use their discretion based on our strict refund protocol. Rest assured our loyalty is with creators and we do everything possible to prevent refunds.

If the member requested a refund directly from the payment processor without speaking with you or us first, their emails and IP addresses are immediately banned and blocked from your site and across the MMS network. And depending which payment processor they used, their billing and payment information is also blocked so it can't be used again. When logged into your Dashboard, you can see the IP block here, and the account block here.
​Read more about member blocking.

7-10 business days (not including weekends and holidays).

A void means the transaction has been cancelled before it has been processed by the bank (usually within 24 hours). Voids can happen if the purchase is deemed to be fraudulent, if there is a processing error, or if the member is issued a refund before the transaction is processed.

A membership with a voided transaction is expired and the member's info is immediately banned and blocked from your site and across the MMS network (same blocking methods listed above for refunds).

A chargeback is a reversal of a charge by the card issuer's bank. This usually happens if the cardholder contacts the bank and disputes the charge (usually by claiming fraud).
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We do not "allow" chargebacks. We (and any other merchant) have no control over their occurrence because credit card companies automatically allow them.

The member's emails and IP addresses are blocked on your site and across the entire MMS network, and depending which payment processor they used, their billing and payment information is also blocked so it can't be used again. When logged into your Dashboard, you can see the IP block here, and the account block here.
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Unfortunately we cannot stop a chargeback or prevent it from happening. We are at the mercy of the card holder’s bank or credit card company. We do, however, provide some protection for you (see further information below).
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It depends on the card issuer. Most card issuers set a maximum of 30-90 days. However, we have seen chargebacks as far back as one year because Visa allows this for their customers.
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Chargeback fines are automatically covered (we pay those fines for you), but only earnings on covered content is included in the protection. Reimbursements are handled on a case-by-case basis (evidence will be required of delivery of service).

Covered content

Content not covered